Sat. Aug 20th, 2022
Managing the backlog of care

Two years into the pandemic, governments worldwide have began to calm down their social distancing insurance policies. Nevertheless, healthcare techniques proceed to be severely impacted by ongoing infections and a rising backlog of sufferers ready for deliberate remedies.

Whereas vaccines have been extraordinarily profitable in lowering hospitalization and mortality charges, an infection management insurance policies proceed to have an effect on our hospitals’ common operations. In lots of respects, COVID-19 created an ideal storm. It got here at a time when many healthcare techniques had been already severely burdened, coping with an rising burden of illness inside getting older populations, and power workers shortages.

The pandemic suspended most non-urgent, elective procedures and ambulatory care; consequently, the care backlog elevated. In England alone, 6 million folks had been ready for therapy on the finish of December 2021. It’s estimated that 8 million folks have undiagnosed circumstances, and these are the individuals who stayed away from their healthcare suppliers for worry of catching COVID-19.1 The scenario is analogous throughout Europe and North America, with the Group for Financial Co-operation and Improvement (OECD) reporting vital numbers of individuals with long-term circumstances lacking important features of their care.2

Supply: Group for Financial Co-operation and Improvement

They are saying, “necessity is the mom of innovation,” which was clearly the case in the course of the pandemic. Fast improvement of vaccines, novel use of medicines to deal with contaminated sufferers, and monumental acceleration of digital care paint an image of innovation. Put up-pandemic, some commentators are suggesting this innovation ought to proceed with the restoration, giving international locations a novel alternative to alter issues for the higher, addressing well being inequalities, and rising sustainability.3

From a know-how perspective, healthcare suppliers can make the most of the teachings realized all through the pandemic. They will implement new methods to speed up the stream of sufferers from their backlog into therapy after which onto a swift discharge and rehabilitation.

At every stage of this journey, conserving in common contact with the affected person will probably be vital to the success of the complete course of. In some ways, the operational complexity of managing backlogs, scientific capability, and workers schedules echoes the complexity and interdependencies of the underlying technical infrastructure. Protecting sufferers rapidly flowing by the system requires every cog in that system to work flawlessly, always.

Adopting a cross-architectural view of their IT infrastructure and a platform method will allow healthcare suppliers to speed up their digital capabilities, automate patient outreach through technology and self-service, and enhance the stream of sufferers by the care continuum.4

From a affected person’s perspective, healthcare suppliers must be deploying digital options that may:

  • Make the most of the time earlier than therapy to coach and inform sufferers about their situation5
  • Monitor adjustments in circumstance which will alter the precedence or therapy pathway
  • Collect pre-operative data and put together sufferers for admission
  • Streamline the journey by the hospital by monitoring folks and belongings
  • Cut back in-patient stays by enabling sufferers to go dwelling as quickly as they’re medically match
  • Forestall pointless readmission by offering post-acute distant care or monitoring
  • Observe every stage of the digital journey to make sure it’s assembly expectations

In the end, the variety of sufferers ready for therapy will normalize when care groups have the capability to deal with them. Whereas automated processes and synthetic intelligence increase the talents of a healthcare skilled, they’ll by no means substitute the human contact. To handle the workforce challenges, healthcare suppliers might want to reimagine scientific operations and undertake technology-driven processes that enhance effectivity. This can reduce the burden on scientific workers and maintain folks throughout the healthcare career.

Fast innovation was commonplace on the peak of the pandemic, with virtual care turning into the norm. Though the direct impression of the pandemic on society is now waning, there are extra folks ready for therapy now than ever earlier than. To handle this backlog, healthcare suppliers should proceed innovating, increasing their digital presents by investing of their underlying technical infrastructure, adopting a cross architectural method, and making certain that their digital options present a frictionless expertise to sufferers and workers.


  1. NHS backlog & waiting times in England
  2. Rising from the COVID 19 crisis: Policy responses in the long-term care sector
  3. WHO Manifesto for a healthy recovery from COVID-19
  4. The platform play: How to operate like a tech company
  5. NHS Wait Well program


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